How Can We Help You?

Find answers to common questions or contact our support team

Email Support

Get in touch with our support team and we'll get back to you as soon as possible.

support@eyay.app

Frequently Asked Questions

How do I generate nail art designs?

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Simply upload a photo of your hand, select your preferred nail shape, and let our AI generate personalized nail art designs for you. You can also use custom prompts to describe the exact style you're looking for.

What nail shapes are available?

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NailSense supports multiple nail shapes including oval, almond, round, square, stiletto, coffin, and more. You can try different shapes to see which one suits your hands best.

How accurate is the nail health analysis?

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Our AI analyzes your nails for various health indicators including strength, hydration, and overall glow. However, this is for informational purposes only and should not replace professional medical advice. Always consult a healthcare professional for medical concerns.

Is my photo data safe and private?

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Yes! Your privacy is our top priority. All photos are encrypted during transmission and storage. We only use your photos to generate your nail art designs and don't share them with third parties. See our Privacy Policy for more details.

How do I cancel my subscription?

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You can cancel your subscription anytime through your App Store (iOS) or Google Play (Android) account settings. Cancellations must be made at least 24 hours before the next billing cycle to avoid charges.

Can I use the generated designs commercially?

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The AI-generated nail art designs are provided for personal, non-commercial use. If you're a nail artist or salon owner interested in commercial use, please contact us at support@eyay.app for licensing options.

What should I do if the app crashes?

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Try these steps: 1) Close and restart the app, 2) Update to the latest version, 3) Restart your device, 4) Clear the app cache. If the problem persists, contact us at support@eyay.app with details about your device and the issue.

How does the Weekly Glow Up Plan work?

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Based on your nail health analysis, NailSense creates a personalized weekly plan with tips and recommendations to improve your nail health and appearance. You'll receive actionable advice on hydration, strengthening, and care routines.

Which devices are supported?

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NailSense is available for iOS devices running iOS 14.0 or later, and Android devices running Android 8.0 or later. The app works best on devices with a good quality camera.

How do I get the best results?

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For optimal results: 1) Take photos in good lighting, 2) Keep your hand steady and in focus, 3) Ensure your nails are visible and not obscured, 4) Try different angles if initial results aren't satisfactory, 5) Use specific prompts to describe your desired style.

Still Need Help?

Can't find the answer you're looking for? Our support team is here to help.

Contact Support